This Privacy and Cookie Statement was last updated on March 5, 2019.
If you have any questions about the types of data that we monitor, please get in touch with Otravo.com using the contact details at the bottom of this Privacy and Cookie Statement.
Purposes of the data processing
Your personal data is processed for the following purposes:
- to provide access to our website;
- to allow use of the features on our website;
- to enter into and implement agreements relating to our various services (such as bookings, car rentals, parking, taxi services and insurance);
- to provide a login environment, which allows you to review your bookings;
- to contact you, if you have indicated you wish to be contacted;
- to gain insight into how our website is used;
- to improve and evaluate our website and services, including through customer satisfaction surveys;
- to process potential participation in competitions, promotional campaigns, loyalty programmes and other matters;
- to identify out target group and corresponding interests, for example, in order to make our offers more attractive to you by showing advertising that matches your interests through both our own websites and third-party websites;
- to send you (one of) our general and/or personalised newsletters, if you have subscribed to such newsletters.
Your personal data will not be processed for any other purposes than those outlined above, unless you have given us permission in advance to do so or unless this is required under the agreement which we entered into with you, or unless we are permitted or required to do so by law.
Categories of personal data
We use the following data for the purposes referred to in the Privacy and Cookie Statement:
- name and address details;
- date of birth;
- email address;
- telephone number;
- customer reference number;
- household composition;
- login details for Mijn Otravo.com (email address and password);
- information about the trip you have booked (such as departure date, length of stay, travel information and accommodation information);
- information about the holiday trip you last viewed and/or travel preference;
- IP address;
- cookie IDs;
- Airmiles card number;
- any personal details that you have provided as the content of a message, for example, via WhatsApp, the contact form or via social media;
- any medical details you have provided when booking a trip, including allergies, dietary preferences or physical discomforts.
Provision of your personal data to third parties
We do not share your personal data with third parties without your prior consent or unless this is required for the execution of the agreement, or unless we are permitted or required to do so by law. We may provide your personal data to the following companies who process that data on our behalf:
- external ICT service providers;
- the parties that provide the cookies, see below.
We have written agreements in place with these companies on how your personal data is handled, what they are allowed to do and what they are not allowed to do.
In addition, we may also share your personal data with third parties who independently determine how your personal data is handled. We are not able to influence the way your personal data is used by these parties, given that they independently determine the data processing purpose as well as who they, in turn, share that data with. These may include the following companies:
- payment services (if you make payments through Otravo.com);
- tour operators (with whom your trip is booked);
- insurance companies (if you buy insurance through Otravo.com);
- green claim (if you submit a claim as a result of difficulties you experienced with a flight);
- taxi companies (if you book a taxi through Otravo.com);
- car rental companies (if you rent a car through Otravo.com);
- airlines (if you book a flight through Otravo.com);
- hotels and other accommodation options (if you book accommodation through Otravo.com);
- Thuisvaccinatie.nl (if you use their services for vaccinations);
- Calamiteitenfonds (if your trip should need to be modified due to disasters);
- Visa4all (if you apply for a visa through Vliegtickets).
We may be required to release your personal data to government agencies in countries outside your country of residence. The legislation in some countries may force us to allow border control agencies to access your booking and travel information. This will involve releasing information we have about you and your trip to the customs and immigration authorities of each country on your itinerary. In addition, under the legislation applicable in various countries, Otravo.com is obliged to collect your passport and corresponding details before you travel to or from those countries. If necessary, we provide that information to the competent customs and immigration authorities. In addition, we will release your personal details to government agencies as required by the applicable law.
We send several types of emails from Otravo.com. These emails have been split into two categories: service notifications and newsletters.
These emails are only used to notify you of any important changes taking place or updates related to the services you have purchased from us. Notifications may relate to disasters, changes to your booking, important supplemental travel information, account confirmations for Mijn Otravo.com, changes to our terms and conditions, and terminations of collaborations with partners that are relevant to your booking.
If you have given us prior consent for this, we will send you our newsletter to keep you up to date of our latest offers, promotions and various services. Our newsletters are put together based on your personal data, such as previous bookings you have made, surfing behaviour and click behaviour on our website and within our newsletter. In order to identify your click behaviour within our newsletter, we make use of invisible codes, if you have consented to our doing so separately. These codes allow us to monitor how many subscribers read our newsletter and what stories our subscribers click on. This allows us to make the newsletter more attractive for you. If you no longer wish to receive our newsletters, please unsubscribe by clicking here <include link>. The option to unsubscribe is also provided at the bottom of each newsletter.
If you take part in a promotional campaign or competition, we will ask you to provide a number of personal details, such as your name, address and email address. In addition, we ask for your permission to allow the processing of that data, possibly by third parties, for the purposes of the promotional campaign/competition and so we can conduct analyses based on the information that was collected. This allows us to carry out the campaign and announce the winner(s) of the competition. We also use that data to measure the response to our campaigns.
Supplementing of your personal data, profiling and personalised ads
We are able to combine the personal data we receive from you through the various channels. For example, we are able to combine the information we collect about you online (such as via an online booking or acceptance of cookies) with information that we have received from external sources <sources to be listed>. We are able to combine all that data based on the consent you provided, which allows us to develop a customer profile of you. These customer profiles are spread across a number of categories so we can analyse your interests, for the purpose of personalising the products we offer to you even further by way of personalised advertising through various channels, including newsletters, our website(s) and third-party websites.
We retain your data no longer than is necessary to achieve the purposes stated in this Privacy and Cookie Statement. We maintain the follow retention periods:
- bookings and reservations:
- chat conversations:
- Mijn Otravo.com: (login details + data provided after login):
- customer satisfaction surveys:
For the retention period of our cookies, we would kindly refer you to the Cookies section of this Privacy and Cookie Statement.
We take appropriate security measures to limit and prevent the misuse of, and any unauthorised access to, your personal data, thereby ensuring that only the necessary parties have access to the data, that access to the data is protected and that our security measures are regularly checked. In addition, we use TLS certificates to ensure the safe transfer of your data and secure communication.
The following types of cookies are used on our website:
- designed to enable the features of the website (technical and functional cookies);
- designed to analyse use of the website and improve the website based on that data (analytical cookies);
- designed to make our offerings to you more attractive by showing you advertising that matches your
- interests (advertising cookies);
- designed to allow you to email, print or share a page on social media networks (social media cookies);
- designed to enable the extra features of our website (miscellaneous cookies).
- Google adwords <include duration of cookies>;
- Bing ads;
- Salesforce marketing cloud;
- Clang (until August 2018);
- Google Flight/Farecompare;
- Online video through adform;
- Google analytics;
- Google tagmanager;
- Google optimize;
Enabling and disabling cookies
You can set your browser to accept the storage of cookies only if you agree to do so. Please consult the manual of your web browser for more information on this topic. Please note that many websites will not function optimally if you have disabled cookies.
A lot of cookies have an expiry date. If the cookies have been given an expiry date, they will be automatically removed once the expiry date has lapsed. You may also opt to delete cookies manually before the expiry date has lapsed. Please consult your browser’s user guide for this purpose.
This privacy and cookie statement does not apply to third-party websites that are connected to our web shop through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statements relating to these websites before using them.
Your privacy rights
If you have any questions regarding what personal data we have collected from you, please do not hesitate to get in touch. Please see the contact details at the bottom of this Privacy and Cookie Statement. Under current privacy laws, you have the right to:
- receive an explanation of what personal data we have collected about you and how we use that data;
- access the specific personal data that we have collected;
- have any errors rectified;
- have outdated personal data erased;
- withdraw your consent;
- object to a specific type of use of the data;
- the transfer of data.
Please always ensure that you make your identity clearly known, so we, in turn, can ensure that we do not modify or delete the data of the wrong person.
Complaints and the Dutch Data Protection Authority
Naturally, we are happy to provide any assistance if you have any complaints about the processing of your personal data. Please email any questions or complaints you may have to [email protected] Emails and complaints typically receive a response within one month.
Pursuant to privacy legislation, you have the right to submit a complaint concerning the processing of your personal data by our company to the Dutch Data Protection Authority. You may contact the Dutch Data Protection Authority for this purpose https://www.autoriteitpersoonsgegevens.nl/.
Changes to this Privacy and Cookie Statement
We reserve the right to make changes to this Privacy and Cookie Statement. Any changes will be published on this website. We therefore recommend that you check this Privacy and Cookie Statement regularly to ensure that you are aware of these amendments.
If you have any questions regarding your privacy and our Privacy and Cookie Statement, please include them in an email to [email protected] or a letter sent to the following address:
Suiker Silo West 41,
Attn. VT Privacy Office
Chamber of Commerce number: 34062746
VAT number: NL805.691.546.B.01